At Piece of Cake Wedding Decor we stand behind our products 100%. If you have received something that you're not head over heels for, contact us at firstname.lastname@example.org within 7 days of receiving your order to discuss a refund.The credit that you receive on your refund will apply only to the purchase price; shipping and processing fees will not be refunded.
You must contact us within 7 days of receiving your order to be eligible for a refund as no refunds will be given without prior approval. Orders returned or refused without prior authorization will be subject to all freight charges incurred in the shipping and back shipping of merchandise. All returned goods will be assessed a 15% restocking fee. A returned shipment must include a "Return Authorization Number" or it will be refused by Piece of Cake Wedding Decor. Personalized items cannot be returned. Information will be applied to the product in the same order and exactly as submitted.
What We Don't Offer Returns On
Due to the nature of the following products we don't offer refunds on any of the following*:
- opened products
- food or candy items
- colored decorations such as pom poms, candles, ect...
- custom ordered items that have been personalized specifically for you
- Finally, due to the heat of the summer, any candle orders that have shipped via ground mail in the summer months (May 1st – September 1st) are not eligible for refunds
*Sometimes accidents can happen. While we don't normally offer refunds on the listed items, if your order has a damaged item, please contact us. Candles shipped ground mail in the listed months are not applicable.
Due to the limited nature of Piece of Cake Wedding Decor merchandise, we cannot accept exchange requests.
An Important Note:
Because many of our products are made with a variety of processes, colors can vary slightly from what you see in the online shop. While we try our best, some minute variations can occur. This is especially the case when looking at the online shop – many computer monitors have various color and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. Rest assured that we strive to bring you products as exact to the shown hues as possible and that variations add depth and dimension to your wedding color scheme, should they occur.
All returns must first be authorized by our Customer Service Team. For all the information on how the refund process works, please contact customer service within 7 days of receiving your order. Our friendly team here can be contacted by email; email@example.com
- To expedite the process please email your: invoice #, the name used on the order and the shipping address the order was sent to.